It's happening again — Meta charging way more than your daily budget allows. But is this a case of Operating as Intended? Also, a deep dive into the three main bid strategies and which you should be using. The myth of the TikTok watch time might be busted. And that anonymous review you left the other day — yeah, it might have your real name on it now.
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Today in Digital Marketing is hosted by Tod Maffin and produced by engageQ digital on the traditional territories of the Snuneymuxw First Nation on Vancouver Island, Canada.
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[00:00:00] It is Friday March 22nd. Today it's happening again, meta-charging more than your daily
[00:00:07] budget allows but is this a case of operating as intended? Also a deep dive into the three
[00:00:14] main bid strategies in which you should be using. The myth of the TikTok Watch Time might
[00:00:20] be busted. Oh and you know that anonymous review you left the other day? This is awkward
[00:00:27] but it might have your real name on it now. I'm Tod Maffin, that's ahead today in Digital
[00:00:33] Marketing. Well every Friday we check in with our meta ads correspondent Andrew Foxwell.
[00:00:40] Andrew has visibility into $300 million in meta-adspend through his Slack community called
[00:00:45] Foxwell Founders. If this doesn't interest you you can skip to the 10 minute 10 second
[00:00:50] mark or if you're subscribed to the premium podcast just tap the next story in your chapters.
[00:00:56] Andrew this week I noticed on social media a lot of media buyers talking about which bid
[00:00:59] strategy we should be using now that it's you know we're getting close to a new quarter.
[00:01:04] There are the three main the lowest cost bid cap and cost cap can you walk us through what
[00:01:09] those are and what you recommend to your clients for what we should all be using these days?
[00:01:15] Yeah definitely. I mean there's I think it kind of depends on obviously what your goal is
[00:01:20] but for a long time most of us used lowest cost and I still use a lot of lowest cost bidding
[00:01:26] and what this does is finds the person that's most likely to convert at the lowest cost
[00:01:31] and you're sent you know entered into the auction that way while still getting volume
[00:01:36] to find the lowest cost conversion that you can at that time. This is also known as an
[00:01:42] auto bid because it's what meta defaults to there was a rework of a lot of different bidding
[00:01:49] types last year and a lot of people don't know about it but then the next one is a cost cap
[00:01:55] and cost caps were used a lot and we're essentially they find a conversion for you based on a range
[00:02:03] that you set so you say I would like to ironically it's called a cost cap but you say I'd like
[00:02:10] to find a conversion for a hundred dollars and it'll find you conversions for within the auction
[00:02:15] for around a hundred dollars essentially. Now some days that might mean that you're paying $200
[00:02:21] even though your cost cap is set at a hundred but generally it tries to keep things in a range
[00:02:26] but you do sacrifice volume so you're not going to get as many people coming in as you would
[00:02:32] but you're going to get them around a cost. The one that has been around but hasn't been used
[00:02:39] as much but seems to be becoming more popular is bid caps and bid caps essentially are the ability
[00:02:48] for you to find at a conversion at let's say it's $100 as an example again or below so you're
[00:02:55] sacrificing a significant amount of volume but you are finding a conversion at $100 or below
[00:03:02] and it will not go above that number and that's originally actually how cost caps were supposed
[00:03:06] to work but they changed them. But the downsize is with bid capping is you're sacrificing a significant
[00:03:13] amount of volume so on some days you will have days where you aren't spending anything and on other
[00:03:19] days you will be spending your whole budget. So there's also rules of how budgets relate to this
[00:03:27] generally you will use bid caps where you are also using bigger budgets and that could mean
[00:03:36] you're spending a thousand or five thousand or ten thousand dollars a day because when it's good
[00:03:44] you want it to be able to scale essentially and when the volume isn't there you don't want it
[00:03:49] to be able to do that. So there's a lot of debate about this about which one's the best and I think
[00:03:57] that if you look across direct response media buyers in direct to consumer world right now
[00:04:03] most people are utilizing some form of a bid cap probably where they have you know they want to
[00:04:10] get conversions under a certain amount and then they're also utilizing an auto bid or a lowest cost
[00:04:17] bid on prospecting more often where it's letting the volume come in and you're letting you know
[00:04:25] that auction kind of you're more subject to the auction but you're utilizing two different bid types.
[00:04:30] This isn't this was not the case six months ago I don't think that a lot of people were using
[00:04:36] multiple types of bidding in one account and I think it's because of the way that they reworked
[00:04:42] these within meta within the auction and within their ad tool. Would it be a fair strategy to say
[00:04:49] you know especially as things become more machine learning base that at the start of a campaign we
[00:04:54] want to give data meta as much data on on how consumers are responding to the ad campaign as
[00:05:00] possible and therefore we would go in with lowest cost because that would drive a enormous amount
[00:05:06] of learning data into the campaign and then once things settle down and we have a sense of what the
[00:05:11] cost is the real world is cost is going to be we may tweak that a little and then change the
[00:05:16] campaign settings to say a bid cap is that's what my gut would tell me to do totally and you can
[00:05:23] certainly do that if you're new or you're a lower spender you're probably not going to be
[00:05:27] utilizing and by lower spender I mean you're spending let's say under five thousand dollars a
[00:05:31] month on your entire account you're probably not going to be utilizing a lot of capping either cost
[00:05:37] capping or bid capping but if you because you want volume now if you are very interested you don't
[00:05:44] care about volume and you're very interested in controlling costs a bid cap can be a really good way
[00:05:51] to achieve that I think that most people see the progression as lowest cost cost cap bid cap
[00:05:59] and as you scale you will utilize them that way but yes if you're starting new
[00:06:06] as much volume as you can at learning is absolutely going to be the right strategy
[00:06:10] and over time experimenting with these is okay and I think there's a tendency that everybody
[00:06:17] that you have right as a media buyer or a person that's buying Facebook ads it's like
[00:06:22] well if I drive a Ford truck I can never drive another type of vehicle like I love Ford and
[00:06:28] I'm always going to do it that way and that used to be the way it's like I'm a lowest cost person
[00:06:32] I'm never going to do anything with capping and now you see these you see mixtures more often
[00:06:38] and it's rare that you'll see one account with like we have a member currently talking about
[00:06:43] and giving a lot of examples of he's switched one entire account to cost caps and he's in the united
[00:06:48] kingdom and overall has it been more productive he thinks it's been more productive by about 15
[00:06:55] percent reference to efficiency but this is a higher spending account they can afford to have bigger
[00:07:00] swings you know and there was another account that hadn't ever that I'd prove that I like know the
[00:07:09] information about they hadn't ever been really focused too much on understanding the true profitability
[00:07:16] and once they actually started to do that they realized what they really could pay for a conversion
[00:07:20] instead of looking at all well we need a 2x on meta they realized we actually need conversions
[00:07:25] that $65 or under and they used to spend $300,000 a month and yet that entire account is now
[00:07:33] on bid caps and it's only spending roughly between 30 to 40,000 a month because that's where
[00:07:40] that's how many conversions they can find so it's sort of like you have to
[00:07:45] utilize both and I think most people are doing that now at this point so it's something if you've
[00:07:48] not experimented with it's worth checking out sometimes when you go into a meta campaign this is
[00:07:53] true for most platforms not just meta certain things will trigger will go back into a learning phase
[00:07:59] or it will erase the data that it's learned so far is there any danger in taking an existing
[00:08:04] campaign that you've run on lowest lowest cost to accumulate a bunch of data to using that same
[00:08:11] kit like to editing the bid strategy on that actual campaign live or should we be doing the old
[00:08:18] duplicate the campaign pause the first one make edits to the duplicated one and kick the duplicated
[00:08:22] one off running yeah I would probably do new if you're going to be changing the bid strategy I'm not
[00:08:28] saying it can't work if you switch a campaign but what you're essentially telling me that is oh
[00:08:33] you've been going down this highway it's been going really well just to continue with my car meta 4
[00:08:39] what I need you to do now is ride at the next 60 miles with the brakes on
[00:08:44] and you're like I don't understand I was going along fine and that's essentially what you're
[00:08:47] telling the auction and so if you start by being like look you're gonna start this journey and your
[00:08:51] brakes are gonna be on a little bit the whole way the expectation is different and this is
[00:08:55] the same thing within the adhuction so I I always think that you should do it new if you're going to
[00:09:00] do that if it's running and it's doing decent profitability wise on a lowest cost keep that running
[00:09:06] and then start to experiment potentially with cost capping or bid capping in the middle part of
[00:09:10] your funnel and see if that does anything or potentially to new part of the audience that maybe a
[00:09:14] little bit more experimental you know like maybe you aren't sure if this is gonna work to people
[00:09:19] like this or like that or with B in a broad audience or whatever and you can cost cap or bid cap
[00:09:26] that and you can see like what the ranges are that come in so but utilizing those same ads if
[00:09:34] you can right now I'm just in a new campaign container yeah interesting good stuff thanks Andrew
[00:09:39] thanks Andrew Foxwell is our meta ads correspondent you can learn more about Andrew's digital ads
[00:09:45] training at b dot link slash Foxwell or his slack community of senior meta ad buyers at b dot link
[00:09:53] slash founders both of those are affiliate links and you can find those links at the bottom of our
[00:09:57] show notes and you can watch our full unedited interview there is a link to it in today's newsletter
[00:10:02] which you can sign up to for free by tapping the link at the top of the show notes or going to today
[00:10:07] in digital dot com slash newsletter.
[00:10:13] Well regardless of the bid type you use you might run into meta over spending your campaign
[00:10:18] budget this is when you tell the ads manager that you have a certain budget say $100 daily
[00:10:23] and it spends more than that and sometimes very quickly here's what dtc media buyer David Herman
[00:10:29] posted on social media last night quote I'm almost speechless at tonight's ad spend
[00:10:34] overage on meta for over a month we've endured bugs and overspend issues left and right
[00:10:40] I'm so mad for businesses investing into this platform right now we've been told by meta reps left
[00:10:45] and right that there are no issues with the auction this isn't about performance it's about basic
[00:10:51] ad spend pacing that meta has somehow managed to fumble three times in a month that I'm angry about
[00:10:57] we've got brands that had spent almost 40% of their daily budgets in one and a half hours tonight
[00:11:04] at CPAs 10 to 15 times what they should be I'm sure we'll get a random refund with little to zero
[00:11:10] communication about it but the damage is already done what meta doesn't understand is these issues
[00:11:16] impact the downstream effect for days later the sad thing was until this overspend we're finally
[00:11:23] getting things back on track from the late February overspend unquote it is not clear of course why
[00:11:30] this is happening but it's a good time to remind you of our reporting a few months ago that meta
[00:11:34] is now happy to overspend your daily budget by as much as 75% as long as it gets the daily
[00:11:41] average in line with your budget across the entire run in simpler terms if you're spending $100
[00:11:49] a day for five days it's quite possible that meta would spend $150 then $150 the next
[00:11:57] then a couple of days at $50 to bring things back in line before your campaign ends again it's not
[00:12:03] clear if this is what's happening here and as usual meta is silent on the issue just maybe checking
[00:12:08] with your campaign spends just to be sure putting our podcast and newsletter together can get
[00:12:18] complicated we had show notes in one place interview coordination in another brainstorming
[00:12:24] somewhere else it's easy to lose track of the big picture when you have to open a new window for
[00:12:29] every detail with Miro you can bring everything and everyone together in one place consolidate
[00:12:37] different points of view and increase team collaboration all on one centralized board for instance
[00:12:43] we used Miro to figure out the right flow for our newsletter automations it'll let us get our
[00:12:48] team all contributing including our ad agency people and save us a ton of time and it's new AI
[00:12:55] tool which summarizes and clusters information automatically was a game changer find simplicity
[00:13:01] in your most complex projects with Miro your first three Miro boards are free when you sign up
[00:13:08] at miro.com slash podcast that's three free boards at m-i-r-o.com slash podcast
[00:13:18] today's episode is sponsored by nerd wallets smart money podcast
[00:13:22] nerd wallets trusted financial journalists use fact-based reporting for some much needed
[00:13:27] clarity in the finance world helping you make smarter decisions with your money
[00:13:32] and if you like the format of this podcast you will love theirs it's packed with information
[00:13:36] but it's brief last week they had a great rundown on car prices not just the numbers but
[00:13:41] why car prices moved how weather affects that market it was super interesting they also cover
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[00:13:52] so yeah listen to nerd wallets smart money podcast on your favorite podcast app future you
[00:13:58] will thank you scientists say they have cracked open a bit of the mystery box of tiktok's algorithm
[00:14:04] and found that watch time long considered to be one of the biggest factors in a video success
[00:14:10] may not be the holy grail after all the data coming from thousands of users in europe
[00:14:15] who downloaded their data that's a new feature that was implemented in the app because of
[00:14:19] stricter european privacy laws and they gave that data to the researchers and that data revealed
[00:14:25] that between 30 and 50 percent of the first 1000 videos tiktok users see are because of their
[00:14:32] past interactions whether they like the similar video who they follow on the platform and so on
[00:14:38] 30 to 50 percent which I think is lower than a lot of people assumed and one surprising note
[00:14:45] the effective watch time wasn't as strong as earlier thought certainly the percentage of a video
[00:14:51] that the user watched had some effect but tiktok might be scaling that back that's it odds with
[00:14:57] the last couple of years of best practices which is why you often hear carry to start their video
[00:15:01] with something like and be sure to stay to the end because the last thing is amazing
[00:15:05] algorithms do change and this is a good reminder to always be testing and not locked into a strategy
[00:15:12] that might actually be years old
[00:15:19] if you've ever used the website glass door to anonymously complain about your former employer
[00:15:24] heads up that website might be doxing you to that employer glass doors always been a good place for
[00:15:30] people to leave anonymous employer reviews but it seems the site has quietly changed its policy and
[00:15:36] now mandates the use of real names for account holders worse some users say this happened without
[00:15:43] their knowledge or consent and that the only option support is offering is to delete your entire
[00:15:49] account along with your reviews and even then account deletion confirmation emails users are
[00:15:55] receiving ad that they might actually keep some of that data around anyway even if they do remove
[00:16:00] your accounts by request as far as anyone can tell this is actually due to an acquisition the
[00:16:05] company made a while back of an app called fishbowl it's a networking app for professionals and
[00:16:11] that app required users to use a real identity somehow the data architecture seems to have made
[00:16:17] it up to the main site either way if you've bashed a company or boss on glass door it might be
[00:16:23] worth double checking to make sure your name isn't suddenly right alongside it all so this is
[00:16:33] weird Microsoft is buying ads to promote its search engine Bing and it's buying them on Google
[00:16:40] that's not the weird part though the weird part is the ads go to a live Bing search
[00:16:47] so if you're searching Google for best hearing aids you might see an ad for Bing with the page title
[00:16:55] top five best hearing aids and that link goes to that same search on Bing
[00:17:00] it's sort of like search engine inception that specific example returns a list of ads on Bing
[00:17:05] for hearing aid pages and products many of them pages stuffed with affiliate links
[00:17:11] Bing has bought ads on Google before but until now it's been to throw people to the front page
[00:17:16] of Bing or promote its AI search something Google is probably not happy about but it doesn't want
[00:17:21] to rock the antitrust boat so they're just letting it fly practice isn't new ask.com did this more
[00:17:28] than a decade ago quoting search engine round tables coverage of this today quote it makes you wonder
[00:17:34] if Bing is doing this to win over Google users or if they have some sort of model where they can
[00:17:40] make more on their ad clicks than what they are paying for the Google ad click unquote either way
[00:17:48] definitely did not have that one on my big go card. Instagram has made a small but important
[00:17:56] change to how hashtags are used in the app now when you tap on a hashtag you will get a broader
[00:18:02] range of search results related to that hashtag than the previous top posts feed the new results
[00:18:07] page looks basically the same as the explore feed quoting social media today quote you can still
[00:18:13] follow a topic via the tag page but you don't have the full results like accounts audio places and
[00:18:19] reels that you would get via a similar search and explore by providing access to these additional
[00:18:24] elements Instagram's hoping to improve profile discovery as opposed to only highlighting content
[00:18:30] it'll also ideally expand user search behaviors by linking them through to the various elements
[00:18:36] so it's not a radical change but a logical one as the explore overview enables users to dig into
[00:18:43] different elements instead of being confined to the top posts feed unquote. What does this mean
[00:18:49] for marketers well it might be who view to include your brand's target keywords in your profile
[00:18:55] profiles that come up in this new search screen don't always have the hashtag or keyword in the media
[00:18:59] caption anymore but most do have that in their profile somewhere
[00:19:08] and a small correction yesterday we reported on lifts new video ad product
[00:19:12] we reported that the ad product in question was tablet based it turns out those video ads
[00:19:18] actually play in the lift mobile app
[00:19:21] so really enjoying the quest 3 the VR headset that we got a couple of days ago
[00:19:28] we had a rift in the old old version of it and it was fine but this one you know
[00:19:33] it's so much easier because there's no you don't have to like hook up little cameras to watch
[00:19:37] for your hands or you don't have to hook it up to a piece or anything the big problem though is
[00:19:42] you know remember you're strapping a computer to your head and it's heavy it's not as heavy as
[00:19:48] what I understand the apple headsets be but yeah it's quite it's quite heavy and you end up with this
[00:19:54] like I don't want to call it a weld like a mod definitely an indentation in your forehead
[00:20:01] for it and so anyway I've ordered this very elaborate and somewhat expensive like headset for
[00:20:08] the headset that will apparently take the weight off of it and we'll see anyway I bought
[00:20:14] Assassin's Creed and apparently it's like a full-fledged Assassin's Creed game I did try it for
[00:20:19] a couple of minutes it's it's kind of nuts you know being in 3d when you have to crouch under
[00:20:23] something you don't just press the crouch button you actually physically crotch your body so
[00:20:28] I don't know it looks really cool as probably what I'm doing this weekend either way that will do
[00:20:33] it for the week today in digital marketing is produced by engage q digital on the traditional
[00:20:38] territories of the student aim first nation on Vancouver island our production coordinator is Sarah
[00:20:43] Gild our theme is by mark blevus ad coordination by red circle and be high i'm Todd nafton have
[00:20:50] a restful weekend my friends I will see you on one day
